NovoLabs Limited (“NovoLabs”, “we”, “us”, “our”) is committed to protecting the privacy of personal information we collect, hold, use and disclose. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).
This policy applies to our website at novolabs.co.nz (the “Website”), our products and services, and any interactions you have with us in connection with our business.
Last updated: 21 May 2026
NovoLabs Limited is a New Zealand-based manufacturer of ultraviolet disinfection systems, including the Supercritical UV™ technology. We are the “agency” responsible for the personal information described in this policy under the Privacy Act 2020.
Contact details:
We collect personal information that is reasonably necessary for our business activities. The types of personal information we may collect include:
Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym (for example, when browsing general content on the Website). However, if we cannot identify you we may not be able to provide you with products, services or support.
We generally collect personal information directly from you, including when you:
In some cases we may collect personal information from third parties, such as your employer, our channel partners or distributors, publicly available sources, referees you have nominated, or service providers (for example, analytics and marketing platforms). We will only do so where it is permitted under the Privacy Act 2020.
We collect, hold and use personal information for purposes connected with our business, including to:
We will only use personal information for a purpose other than the one for which it was collected if you have authorised us to do so, or if another exception under the Privacy Act 2020 applies (for example, where the use is directly related to the original purpose or is required or authorised by law).
We do not sell your personal information. We may share personal information with the following categories of recipients, where it is necessary for the purposes described in this policy:
We require our service providers to handle personal information consistently with the Privacy Act 2020 and only for the purposes for which we have provided it.
Because NovoLabs operates globally and uses cloud-based service providers, personal information may be stored or processed outside New Zealand, including in countries such as Australia, the European Union, the United Kingdom and the United States.
Where we disclose personal information to an overseas recipient, we will comply with Information Privacy Principle 12 of the Privacy Act 2020. This means we will only do so where one of the bases set out in the Act applies, such as where the recipient is in a country with comparable privacy safeguards, is required to protect the information on terms comparable to the Privacy Act 2020, or where you have authorised the disclosure after being informed that the overseas recipient may not be required to protect the information in a way that provides comparable safeguards.
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, disclosure or other misuse. These steps include access controls, network security, encryption in transit, secure cloud hosting, staff training and confidentiality obligations.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee its absolute security.
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law (for example, tax and financial records). When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
Our Website uses cookies and similar technologies to operate the site, remember your preferences, analyse usage and improve our services. Cookies are small text files placed on your device when you visit a website.
We may use first-party and third-party cookies, including analytics tools (such as Google Analytics) and marketing or social media pixels. These tools may collect information such as your IP address, browser, device, pages viewed and referring URL.
You can control cookies through your browser settings. Disabling cookies may affect how the Website functions for you.
We may send you marketing communications about our products, services, case studies and events where you have opted in or where permitted by law. Every electronic marketing message we send will include an option to unsubscribe. You can also opt out at any time by emailing info@novolabs.co.nz.
We comply with the Unsolicited Electronic Messages Act 2007 in relation to our commercial electronic messages.
Under the Privacy Act 2020, you have the right to:
To make a request, please contact us using the details in section 12. We may need to verify your identity before responding. We will respond within the timeframes required by the Privacy Act 2020 (generally within 20 working days).
We may charge a reasonable fee for providing access to personal information in limited circumstances permitted by the Privacy Act 2020, and will tell you about any fee in advance.
If we become aware of a privacy breach that has caused, or is likely to cause, serious harm to affected individuals, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.
If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us:
We will acknowledge your complaint promptly and aim to resolve it within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. The current version will always be available on our Website, with the “Last updated” date shown at the top. We encourage you to review this page periodically.
